Technology is one of those resources you simply can’t live without. Yet when things go wrong, it can bring your entire cannabis business to a standstill.
The thing about technical support is you can never be fully ready for what impacts your cannabis business. Is it a problem with WiFi? Did you lose access to your customer database? Is your entire system running slow?
Whatever happens, the only question that jumps into your mind is: Why? But as you plod along, looking for answers, following the clues as best you can, the only thing you get is more confusion.
Technology mishaps never happen on a schedule. They happen at the most inopportune times. And when they happen, having the support system of a dedicated help desk can save the day.
Availability
Your cannabis business doesn’t operate only during “normal” business hours. Instead, you’re open late to meet customers’ needs, or work on Saturday evening to “catch up.” And if a tech problem brings you to a standstill, do you really want to wait hours – days – to fix the problem?
Many business owners like having the flexible support a help desk brings. Your tech problems can happen 24 hours a day. Shouldn’t you be able to get help whenever they occur? One study found that professionals waste 22 minutes a day, on average, dealing with technical problems. Over a year, that can add up to 91 hours of lost productivity.
Adaptability
While round-the-clock flexibility is important, it’s equally essential to be able to work on anything from anywhere. Do your employees bring their own devices to work and use them for anything related to business? Do you ever bring your work home and utilize the data from another device? It happens all the time.
But doing so can open up your risk potential. A study by T-Mobile noted that 41 percent of all data breaches were traced to lost laptops, tablets, and smartphones. And 55 percent of businesses identified mobile devices as the most vulnerable points in their systems.
Experience
Your job is to operate a cannabis business as effectively as possible. It doesn’t involve staying up to date on the latest technology and security issues happening in the world.
You’ll never hesitate with your technical questions again by teaming up with a knowledgeable tech team. The answer will be just a phone call away.
And you’ll get answers from an experienced technician whose job is to stay up to date with the latest technological advancements.
Could your business benefit from having a managed help desk?
For IT Strategy, Security and Compliance, or Help Desk Services, reach out to us at Cannabis Technology Partners 360-450-4759.
