Cannabis business owners decide to bring tech support into their business for a variety of reasons. They are tired of wasting hours trying to fix a network problem. Or maybe they want less downtime and a boost in productivity.
But there’s another reason to bring on tech support that few cannabis businesses consider: user provisioning. Once many companies outsource this factor, they’ll rarely bring it back in-house.
What is user provisioning?
Every time you hire a new person, you must go through a routine process of setting them up in the system and giving them access to a variety of things:
- Network resources
- Email systems
- Application access
- Collaboration platforms
- Cloud services
- Intranet portals
- Database access
- VoIP systems
- Security systems
Each of these processes takes time. But it’s necessary before the new employee because a functioning part of the team.
Of course, user provisioning doesn’t end after a new employee is in the system. Deprovisioning is the act of withdrawing privileges from an account. Maybe you promote an employee – they have greater responsibilities and need new authorization. Maybe you need to refine job responsibilities and change who has access to what. Or perhaps an employee quits or is fired – disabling access must occur quickly to avoid external threats.
User provisioning types
User provisioning can usually be broken down into routine tasks, or more customized complex tasks. It can include:
- Self-serve – users manage user provisioning independently, such as requesting a password reset.
- Discretionary – access is granted through an administrator.
- Workflow – access is needed based on tasks assigned.
Do you know where your strengths and weaknesses are with your user provisioning processes?
Using a help desk support service can help increase your productivity in many ways.
Automation is often the first step. The process is the same with every new hire: provide access to accounts, set them up in specific systems, and give them their credentials. Why spend the time doing that yourself when there’s an easier way?
Or maybe it’s increasing productivity. Do you have checklists for onboarding or offboarding? How about guidance for sharing and restricting access? Transparency at every level ensures you’re doing what you can to protect your data while increasing productivity, too.
Creating more security
No matter where you are in the growth process, your best course of action is one step at a time. Is today the day you’ll consider doing more with the user provisioning process? A solution can help you:
- Maintain identity data
- Safeguard data with enhanced security capabilities
- Improve the user experience
- Provide better employee productivity
Add it to your to-do list today.
For IT Strategy, Security and Compliance, or Help Desk Services, reach out to us at Cannabis Technology Partners 360-450-4759.
